Faqs
Frequently Asked Questions
General Questions
What does The Core Concern offer?
The prime Nexus provides affordable mobile plans, SIM deals, data packages, and telecom solutions designed to help customers stay connected while saving money.
Are your products genuine?
Yes. All of our products and mobile plans are sourced from trusted providers and are 100% genuine.
Can I order online?
Yes! Simply choose your preferred plan or product, add it to your cart, and complete checkout. You'll receive an order confirmation immediately after your purchase.
Shipping & Delivery
Where do you deliver?
We currently deliver across the United Kingdom.
How long does delivery take?
Most orders are processed within 24 hours and delivered within 2–5 working days.
Do you provide tracking information?
Yes. Once your order has been dispatched, you'll receive tracking details via email or SMS (where available).
How much does shipping cost?
Shipping charges are displayed during checkout. We may also offer free delivery on selected products or promotional offers.
Orders
Can I cancel my order?
Yes, provided your order has not yet been processed or dispatched. Please contact our customer support team as soon as possible.
Can I change my order after placing it?
If your order hasn't been shipped yet, we'll do our best to update it. Please contact us immediately.
Returns & Refunds
What is your return policy?
If you're not completely satisfied, you may request a return in accordance with our Returns Policy. Items must be returned in their original condition.
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving your order. We'll investigate the issue and arrange a replacement or refund where applicable.
How long do refunds take?
Approved refunds are typically processed within 5–10 business days, depending on your payment provider.
Payments
Which payment methods do you accept?
We accept secure payments through major debit and credit cards, along with other payment methods available during checkout.
Is my payment secure?
Absolutely. All payments are processed using secure encrypted payment gateways to protect your personal information.
Mobile Plans & SIM Cards
Will my SIM work with my phone?
Our SIM cards are compatible with most unlocked mobile phones. If you're unsure, please contact us before placing your order.
Can I keep my existing phone number?
In most cases, yes. Number porting is available where supported by your network provider.
Do I need to activate my SIM?
Some SIM cards arrive pre-activated, while others require a simple activation process. Full instructions are included with your order.
Support
How can I contact customer support?
You can reach our support team through our Contact Us page or by calling the customer service number displayed on our website.
What are your customer support hours?
Our team aims to respond to all enquiries as quickly as possible during normal business hours.
Still Need Help?
If you couldn't find the answer you're looking for, our friendly support team is always here to help.
📧 Email: support@coreconcern.site
📞 Phone: 0203 026 0935