Shipping Policy

Shipping Policy

Last Updated: July 2026

At The Core Concern, we're committed to delivering your order quickly, safely, and efficiently. Please read our shipping policy below to understand how we process and deliver orders across the United Kingdom.

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During busy periods, processing times may be slightly longer.

Delivery Time

We currently deliver throughout the United Kingdom.

Estimated Delivery Time:

  • Standard Delivery: 2–5 Business Days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping costs are calculated at checkout based on your order and delivery location.

From time to time, we may offer Free UK Delivery on selected products or promotional campaigns.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email containing your tracking information (where available).

You can use the tracking number to monitor your shipment until it reaches your doorstep.

Incorrect Shipping Information

Please ensure your delivery address is accurate before completing your order.

The Core Concern cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

Delivery Delays

While we aim to deliver every order on time, delays can occasionally occur due to:

  • High order volumes
  • Courier service disruptions
  • Severe weather conditions
  • Public holidays
  • Other circumstances beyond our control

We appreciate your patience and understanding in these situations.

Lost or Missing Parcels

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We'll work directly with the courier to investigate the issue and provide an update as quickly as possible.

Damaged Deliveries

If your parcel arrives damaged, please contact us within 48 hours of delivery.

To help us resolve your claim quickly, please include:

  • Your Order Number
  • Clear photos of the damaged packaging
  • Photos of the damaged product

We'll review your request and arrange a suitable resolution where applicable.

Contact Us

If you have any questions regarding shipping or delivery, our support team is here to help.

Email: support@coreconcern.site 

Phone: 0203 026 0935